Terms & Conditions

By ticking the acceptance box at checkout, paying an invoice or payment link, or otherwise instructing us to begin work, you agree to these terms and conditions. They apply to the contract between you and WAVEMAKERS (the Contract) to the exclusion of any other terms you seek to impose, or which are implied by trade, custom, practice or course of dealing.

The Contract starts on the date you accept these terms or pay your first invoice (whichever is earlier) and continues until the Services are complete or the Contract is terminated under the Termination section below.

If you do not formally accept these terms but continue to instruct us, you are deemed to have agreed to them and they form part of the Contract.

We may vary these terms from time to time on notice to you.

We provide the Services described in your Proposal or as agreed in subsequent email correspondence between us. This may include the Human Podcast Launch, ongoing podcast production, the AI Voice Twin Podcast, or any other service we agree.

Our normal office hours are 9am to 5pm Monday to Friday, excluding UK Bank Holidays.

Any work outside the agreed scope, including additional editing, research, administration, design or communication (by phone, email or otherwise), will be charged at our standard hourly rate at the time.

You confirm you are ready to start your project within 30 days of signing.

Where we produce podcast episodes for you, recordings must be no longer than the agreed length.

You agree to provide recordings by the agreed launch date. For ongoing production, you agree to provide recordings at least 5 working days before your desired release date. If recordings are not provided on time, you may lose your scheduled production slot at no cost to us.

Launches must be completed within 6 months of purchase. This applies to one-off done-for-you projects such as (but not limited to) the Human Podcast Launch and AI Voice Twin Podcast.

Where your package includes ongoing podcast production following a launch, the ongoing production service operates on a 12-month minimum term.

Ongoing production is charged at £500 per month plus VAT (or the rate set out in your Proposal), payable monthly in advance.

You cannot cancel ongoing production before the end of the 12-month minimum term. All payments due during the minimum term remain payable in full, even if you stop providing recordings or stop using the service.

After the 12-month minimum term ends, the contract continues on a rolling monthly basis until terminated by either party giving one calendar month's written notice.

If you give notice part way through a billing period, notice is treated as starting on your next bill day.

Where you have purchased the AI Voice Twin Podcast, the additional terms in this section apply.

You give us your express, informed consent to clone your voice using AI tools and to use that voice clone solely to produce the podcast episodes agreed in your Proposal.

You confirm that the voice being cloned is your own and that you have full legal right to grant this consent. You agree to indemnify us against any claim arising from a breach of this confirmation.

You will be given the opportunity to review and approve scripts or content briefs before episodes are produced. Once you have approved an episode and it has been published using your AI voice, you accept the content as approved and final.

The voice model created for you is for the sole purpose of fulfilling your Proposal. We will not use your voice clone to produce content for any other client or for our own commercial purposes.

On completion or termination of the Contract, we will retain the voice model for a reasonable period to allow for any final amendments. After that, we may delete the voice model. If you wish for the model to be deleted sooner, you can request this in writing.

All AI-generated audio produced as part of your podcast belongs to you, in line with the Intellectual Property section below.

You acknowledge that AI voice technology, while excellent, is not perfect. Minor pronunciation, intonation or pacing variations are part of the medium and are not grounds for a refund.

In return for the Services, you pay us the charges set out in your Proposal or agreed by email.

All prices and fees stated by us, in our Proposals, on our website, in payment links or anywhere else, are exclusive of VAT and any other applicable taxes. VAT will be added at the prevailing rate where applicable and shown on your invoice.

We invoice you for the charges and you must pay each invoice in full and in cleared funds by the due date stated, to the bank account or payment link provided.

Where Services are provided on a retainer, payment for each month is due monthly in advance. Otherwise, we invoice as soon as practicable after the last day of each month.

If you fail to pay by the due date, we may charge interest from that date at 8% above the Bank of England base rate, accruing daily and compounded monthly until paid, before or after judgment. Interest is payable immediately on demand.

We may charge a deposit on account of the charges, the amount of which is at our discretion.

Where we accept payment plans, missing a scheduled instalment is treated as a material breach of contract.

If we are prevented from or delayed in performing our obligations by your act or omission (or that of your agents, subcontractors, consultants or employees), or by any circumstance outside our reasonable control, we are not liable for any costs, charges or losses you sustain or incur as a direct or indirect result.

All Intellectual Property Rights and other rights in any working materials, templates, frameworks or processes we provide remain owned by us. We grant you a non-exclusive licence to use them only as needed to make reasonable use of the Services.

For the avoidance of doubt, your podcast (including the final published episodes, artwork delivered to you, show notes and any AI-generated audio produced for you) is entirely your property and you own the sole rights to it.

You will keep in strict confidence all know-how, processes and initiatives of a confidential nature concerning our business. We will keep confidential all information disclosed by you or your team in connection with the Services.

We may disclose confidential information about you (i) where you agree in advance, (ii) to our insurers, (iii) to our auditors and other professional advisers, (iv) to any employee, consultant or subcontractor providing the Services, and (v) where required by law, regulation or a regulatory authority.

We do our best to ensure the accuracy of work we deliver, but it is your responsibility to check it on receipt. We are not liable for any inaccuracies or losses arising from them. We will fix any errors notified to us within 14 days of delivery, free of charge.

We are not liable for any consequential or indirect loss of any kind. Our total liability to you, in contract or otherwise, is limited to the amount you have paid us for the Services in the 12 months before any settlement or judgment.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

All warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.

We are not liable for any loss, damage or theft of data, materials, projects, equipment or other items relating to the Services.

You agree we may communicate with you by unencrypted email. We are not responsible for any interception, redirection, copying or reading of emails, or for any effect on your computer system from emails, attachments or viruses transmitted by this means.

Either party may terminate the Contract without liability to the other if:

the other party commits a material breach and (if remediable) fails to remedy it within 30 days of written notice;

an order is made or resolution passed for the winding up of the other party, or circumstances arise entitling a court to make a winding-up order;

an administrator is appointed over the other party, or notice of intention to appoint is given;

a receiver is appointed over any of the other party's assets, or any other party takes possession of or sells the other party's assets;

the other party makes any arrangement with creditors or becomes bankrupt;

the other party ceases or threatens to cease trading; or

the other party takes any similar action in any jurisdiction in consequence of debt.

Where Services are provided on a monthly retainer, you may terminate by giving us one calendar month's written notice, no sooner than 30 days before the end of the agreed initial retainer term (which is 12 months for ongoing podcast production unless otherwise agreed). All payments due during the initial term remain payable.

After the initial retainer term ends, the contract continues on a rolling monthly basis and either party may terminate by giving one calendar month's written notice.

If you give notice part way through a billing period, notice is treated as starting on your next bill day.

On termination, we will charge you on a pro-rata basis for all work completed up to the date of termination, plus any costs we incur in concluding or transferring the matter.

Termination does not affect any accrued rights of either party at the date of termination, or any provision expressly stated to survive termination.

We are not obliged to retain documents, materials or files provided by you after termination, and we accept no liability for any loss caused by failing to retain them. You authorise us to destroy them after termination.

After completion of the Services, we may retain and use copies of all documents created or used by us during the Services for our own purposes (for example, in our portfolio or case studies, with your business name only used with your prior consent).

We are entitled to retain all files and documents created or used during the Services until our fees have been paid in full.

We may assign, transfer, charge, subcontract or otherwise deal with any of our rights under the Contract, and may subcontract or delegate any of our obligations to third parties or agents.

You may not assign, transfer, charge, subcontract or otherwise deal with any of your rights or obligations under the Contract without our prior written consent.

Nothing in the Contract creates a partnership, joint venture or agency between us. Neither party has authority to act for or bind the other.

A person who is not a party to the Contract has no rights under or in connection with it.

The Contract is the entire agreement between us. You confirm you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in the Contract.

These terms are governed by the law of England and Wales. The English courts have exclusive jurisdiction to settle any dispute or claim arising in connection with the Services.